FAQ

• Subscription

  When can I get my Serial Number?
  Your Serial Number will be obtained immediately after your payment.


• What if I have paid for the program, but never received the serial number?
  Hopefully you've received the Confirmation Email including your SN sent by our Auto Reply Email System within several minutes after your payment. In case you haven't got it in time, it might be blocked by the anti-spam filters. Please check your junk or spam folder. Should you have any further questions, please contact us at support@surfanonymous-free.com. We guarantee an answer within one business day at the very most!
  
  What if I lost the serial number?
  If you lost your serial number, please do not worry and feel free to contact us to request your original SN. Please provide us with detailed information about your purchase, such as order ID, email address, user name, etc. to: support@surfanonymous-free.com. We will send you the serial number within 1 business day after receiving your request email.
  
  Is it possible to use the program on another computer with this license alone?
  In that case, you should first uninstall it from the old computer, and then install it on the new computer. If you lost the subscription information, please retrieve it by contacting our support team with your order number or e-mail address which you used to place the order. We will re-send the subscription information to you. And then you can use the program on the new computer.
  

• Order Information

  What's the benefit to get Surf Anonymous Free PRO?
  With the PRO version, your computer could connect to our servers and gets more stable, fresh and fast proxies, not only in the US, i.e. you can obtain global proxies including UK, Israel, Canada, Germany, Japan, Brazil, China, etc. You can also receive our free upgrades and support for life.


• How can I order it?
  We recommend you Secure Online Ordering - the Instant Delivery! By Secure Online Ordering (Credit Card or PayPal), you could receive Serial Number via email within several minutes after your payment.


• How do I know my order is secure?
  We understand your concern for having your personal information secure. All Payments are processed through PayPal & Plimus secure server. We neither keep any credit card information on our site, nor store any credit card information on our servers. Also we will never share, sell, or trade your personal information to third parties.

• Payment & Refund

  How much does Surf Anonymous Free PRO cost?
  Surf Anonymous Free PRO is now available from 1 Year License($29.95) to Lifetime License($49.95) for your selection. We strongly suggest using the Free version of Surf Anonymous Free before making the purchase.


• Are there any hidden charges?
  There are absolutely no any hidden charges. You only pay what you see on the order page.


• Do I get free Surf Anonymous Free PRO upgrades and new releases?
  Yes, you are entitled to enjoy the free upgrades as long as you have a valid subscription. Always use the latest version of Surf Anonymous Free PRO to keep the best performance.


• What are my cancellation rights?
  If you are not satisfied with the Surf Anonymous Free service, contact us within 30 days and we will refund your credit card for the full amount charged.


• When can I get my money back?
  It will take 3~7 business days for the credit to appear on your account after the refund request has been approved.

• General Information

  What is Surf Anonymous Free?
  Surf Anonymous Free is an application to protect users' online identity through IP Hider feature, which disguises the real IP address, thus providing anonymity. Surf Anonymous Free is the most advanced and reliable software for Internet users who want to ensure that their sessions and all online activities are secure and private.


• Why do I need to hide my IP Address?
  If you hide your IP address, you will be invisible, untrackable and unreachable while surfing. By this manner, you will never be hacked, and you can access anywhere you want. It is definitely your ultimate free online protection.


• What can I do with Surf Anonymous Free?
  Primary functions for Surf Anonymous Free include:
      * To securely surf insecure sites.
      * To prevent tracing or monitoring of network traffic.
      * To disguise your computer's IP address, making you untraceable.
      * To un-ban yourself from restricted websites
      * To send anonymous E-mails.


• How is it working?
  Surf Anonymous Free can connect to our servers and gets the most stable, fresh and fast working IP location called proxy. Then it puts that information in your browser such as Firefox, Internet Explorer or Opera. Your real IP address and location will become inaccessible. So you can browse with completely concealed identity.
  

• Technical Troubleshooting

  Where can I find my IP on Internet?
  With its user-friendly interface, you can simply click Check IP Info button, or turn to alternative web sites like http://www.whatismyip.com and http://www.whatismyipaddress.com.


• Can it work on Windows 7 platform?
  Yes! You can run it on the following platforms: Windows 2000/2003/XP/Vista/7(32-bit and 64-bit).


• Will it interfere with my Internet speed?
  Our free version provides you with US IPs only, which can not be monitored manually, thus the surfing speed will be restricted inevitably since it is partially depended on the quality and quantity of selected IPs. For a perfect functionality experience, we recommend the PRO version of Surf Anonymous Free which is more powerful and efficient in IP hiding.